TERMS AND CONDITIONS

Terms and Conditions

GENERAL TERMS & CONDITIONS

Please read these Terms & Conditions carefully as these conditions incorporate the basis on which for bookings. The Terms & Conditions below are for bookings made directly via the Hotels’ website and payments via gateway system by using this Site, you agree to be bound by these terms and conditions.

We may revise these terms & conditions from time to time by updating this posting. The revised terms will take effect when they are posted. Your use of some parts or features of the Site may be governed by additional terms and conditions. Where this is the case you will be notified accordingly of those additional terms and conditions.

LATE CHECK-OUT

Max check out time at 12.00, late check out until 14.00 subject to 50% charge & late checkout at 18.00 subject to 100% charge.

GUARANTEE POLICY

A valid Credit Card required at booking time. The credit card used at the time of booking must be presented by the guest together with positive identification on check-in at the property. An imprint or swipe of the card will be taken on check-in. On departure from the property, all fees for services rendered shall be payable by the guest and where necessary the credit card will be debited by the property for the fees. The property shall debit the credit card for all cancellations, no-shows or for any damages caused by the guest to the property, howsoever arising. This transaction constitutes an electronic transaction and a binding agreement in terms of which the guest authorizes the property to debit the credit card as stated above and the guest’s written signature shall not be required for authorization purposes.

DEPOSIT POLICY

Deposit required.When you arrive at the rental location, you will be asked to leave a deposit for your rental. The deposit will be used for extra charges (e.g. fuel missing at return, key lose, extra-day, extra-mileage, one-way charge, etc.) and will refund your money in full if there are not transaction.

CANCELLATION POLICY

Each rate booked at a Minor Pyramid Suites Hotel, is subject to a Cancellation Policy. Failure to check in on the reserved arrival date will incur a penalty charge as detailed in the Cancellation Policy of the rate booked.

Cancellation by the Customer/Non-Use of Hotel’s Services (No Show), Cancellation by the Hotel.The Customer can cancel his Contract at all times before commencement of travel. The Hotel loses its entitlement to the agreed travel price when the Customer cancels his Contract. However, the Hotel can ask for reasonable compensation based on the following flat-rates of compensation:

  • Cancellation no later than 1 days before arrival : 50 % of the total price
  • Cancellation bet. 2 to 3 days before arrival: 35 % of the total price
  • Cancellation bet. 4 to 15 days before arrival: 25 % of the total price
  • In the event of a client no-show without prior notice, 100% of the total cost of the booking will be charged

We reserve the right to cancel or modify reservations under the circumstances where it appears that a customer has provided an invalid credit card, engaged in fraudulent or inappropriate activity, or the reservations contain or resulted from a mistake or error. In addition, we also reserve the right to cancel or amend bookings if they do not adhere to our terms & conditions. If a guest chooses to shorten their stay or check out early, a penalty charge will apply, as detailed in the Cancellation Policy associated with the rate booked. In the cases of the aforementioned booking cancellations, Pyramid Suites Hotel has no obligation to guarantee new available bookings or best rates. A new booking at the best available rate will need to be made by the guest at the time of the new reservation.As a condition of using this website, you agree to provide proof of payment to the hotel reservations department within 48 hours of the time of booking and will indicate the reservation confirmation number on the proof of payment. You will be fully responsible for any banking fees and/or costs required to complete the bank funds transaction(s). Furthermore, you acknowledge that the reservation may be cancelled by the hotel if proof of payment is not submitted to the hotel within the 48-hour notice period. You will be responsible for any cancellation or no show penalties that might be incurred and hereby acknowledge that booking and personal contact information provided is correct for the hotel’s validation purposes.

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